Terms & Conditions
Last updated: 12-Dec-19
Enrol chat is a SaaS/PaaS chatbot/live chat platform allowing web designers, web developers, and software companies (the “user”, “partner”) to build, host and manage chatbots/live chat.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://enrol.chat website and the https://enrol.app chat application (the “Service”) operated by MapView Geographical Solutions Pvt. Ltd., (“us”, “we”, or “our”). These Terms and Conditions govern your relationship with https://enrol.chat website, https://enrol.app chat application, and enrol mobile application (the “Service”, “Portal”, “Platform”) operated by us.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
License
MapView Geographical Solutions Pvt. Ltd., hereby grants to the user a limited, non-exclusive, non-transferable license to use the services during the Term, solely for the operation of the Portal (the “License”).
Restrictions: The user shall not (i) decompile or reverse engineer the Service or otherwise attempt to obtain the source code for the Platform/Portal; (ii) sublicense or allow any other person to use the Platform/Portal, except pursuant to the normal operation of the Portal (e.g., to create chatbots); (iii) use the name or proprietary logo(s) of us without our prior written consent; (iv) use the Platform/Portal for any purpose other than the operation of the Portal; (v) use the Platform/Portal in a manner that interferes with the use of Platform by other users; or (vi) without giving at least ninety (90) days’ notice to us, commence development of an electronic platform for the purpose of offering such electronic platform to other portals, in competition with the Platform.
White Label (re-branding) The services re-branded under users’ brand name shall be accessible to the public under a URL designated by the user. The name and logo(s) of MapView Geographical Solutions Pvt. Ltd. shall not appear on the Portal unless mutually agreed by the parties.
Intellectual Property: The Service, including without limitation all copyrights, patents, trademarks, trade secrets and other intellectual property rights are, and shall remain, the sole and exclusive property of MapView Geographical Solutions Pvt. Ltd.
Pricing and Token Usage
Pay-as-You-Use Model: Our platform operates on a pay-as-you-use model, allowing for flexible usage based on the number of tokens consumed. This model ensures you only pay for the capacity you need.
Initial Setup Fee: Each new account begins with an initial setup fee, which includes 1 million tokens to get you started. This fee is a one-time charge to access our platform and its features.
Token Replenishment: Upon the exhaustion of the initial 1 million tokens, you have the option to purchase additional tokens in multiples of a million. This flexibility allows you to scale your usage according to your needs.
Service Interruption: Should your token balance deplete, the AI chatbot will cease to respond to user chats until additional tokens are purchased. We encourage timely replenishment to maintain uninterrupted service.
Account Cancellation: In the event tokens are not replenished within 3 months following their depletion, the account will be subject to cancellation. To resume service, you will be required to create a new account and pay the setup fee once again.
We designed our pricing model to align with your usage and needs, providing flexibility and control over your service experience. For more details on token pricing and purchasing, please visit https://enrol.chat/chatbot-pricing/.
Payment: A valid payment method, including credit card, internet banking or PayPal, is required to process the payment for your subscription plan. You shall provide accurate and complete billing information, including full name, address, state, zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorise us to charge all Subscription fees incurred through your account to any such payment instruments. Should automatic billing fail to occur for any reason, MapView Geographical Solutions Pvt. Ltd. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period indicated on the invoice.
Understanding Tokens and Their Usage
Tokens are the building blocks of natural language processing. Tokenisation is a way of separating a piece of text into smaller units called tokens.
When interacting with a chatbot, the words used in the conversation are split into smaller units called tokens. This breakdown helps the chatbot process and understand the input more effectively.
However, these tokens are not cut up exactly where the words start or end – tokens can include trailing spaces and sub-words.
Token Consumption in Conversations:
How Tokens Are Used: Each interaction with the chatbot involves breaking down your messages (user input), our chatbot’s replies (system prompts), and relevant information from your documents into tokens. This comprehensive approach ensures accurate and contextually appropriate responses.
Estimating Token Usage: The number of tokens used per conversation can vary, depending on the complexity and length of the queries and responses. It includes the user’s questions, the chatbot’s replies, and any additional information pulled from your documents to enhance the reply.
Why This Matters: Understanding token usage helps estimate how long your initial token allocation may last and when you need to purchase additional tokens. We aim to offer transparency in how our service consumes tokens, ensuring you have all the information needed to manage your usage effectively.
We’ve designed our token-based system to be as efficient as possible, ensuring you get the most out of each interaction. If you have questions about token usage or need assistance estimating your needs, our team is here to help.
Fee Changes
MapView Geographical Solutions Pvt. Ltd., in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. We will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Refunds
Except when required by law, paid Subscription fees are non-refundable.
Accounts
When you create an account with us, you guarantee that you are above the age of 13, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account.
You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Web Sites Our Service may contain links to third party web sites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that MapView Geographical Solutions Pvt. Ltd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
Compliance With Laws
You represent and warrant that your use of any part of the Service will comply with all applicable laws and regulations. You are responsible for determining whether our Services are suitable for you to use in light of any applicable regulations such as EU Data Privacy Laws or other laws. If you’re subject to regulations (such as HIPAA) and you use our Service, then we won’t be liable if our Service doesn’t meet those requirements. You may not use our Service for any unlawful or discriminatory activities, including acts prohibited by Trade Regulations & Standards, or other laws that apply to commerce. You are also responsible to notify the end-user of data collection in connection with the Software, as required by applicable law.
You represent and warrant that you shall be solely responsible for obtaining end user consent for text messaging in full compliance with all applicable laws, rules, and regulations, including, without limitation, Singapore’s Personal Data Protection Act 2012, Telephone Consumer Protection Act, 47 U.S.C. 227 and its implementing regulations, 47 C.F.R. 64.1200. You further represent and warrant that you shall not use the service to communicate with consumers who have requested that you cease contacting them.”
Termination
You or MapView Geographical Solutions Pvt. Ltd. may terminate the Agreement at any time and for any reason by terminating your enrol account or giving notice to the other party. We may suspend the Service to you at any time, with or without cause. If we terminate your account without cause, and your account is a paid account, we’ll refund a prorated portion of your monthly prepayment for a Monthly Plan or reimburse you for unused Pay as You Go Credits. We won’t refund or reimburse you in any other situation, including if your account is suspended or terminated for cause, such as for a breach or violation of the Agreement. If your account is inactive for 12 or more months or it is not verified, we may terminate your account and you won’t be entitled to a refund for a prepaid month or reimbursement for unused Pay as You Go Credits. Once your account is terminated, you acknowledge and agree that we may permanently delete your account and all the data associated with it.
No Warranties
The Service is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, MapView Geographical Solutions Pvt. Ltd., on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, MapView Geographical Solutions Pvt. Ltd., provides no warranty or undertaking, and makes no representation of any kind that the Application will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither MapView Geographical Solutions Pvt. Ltd., nor any MapView Geographical Solutions Pvt. Ltd.,’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Application will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of MapView Geographical Solutions Pvt. Ltd., are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.
Limitation of Liability
Notwithstanding any damages that you might incur, the entire liability of MapView Geographical Solutions Pvt. Ltd., and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the Service.
To the maximum extent permitted by applicable law, in no event shall MapView Geographical Solutions Pvt. Ltd., or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Application, or otherwise in connection with any provision of this Agreement), even if MapView Geographical Solutions Pvt. Ltd., or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Severability
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Contact Us
If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at info@enrol.chat.
