A chatbot is a program or software application that automates conversations and interacts with customers online rather than providing direct human assistance.
There are two types of chatbots: rule-based bots and AI/ML (artificial intelligence/machine learning) based chatbots.
Rule-based chatbots
Rule-based chatbots, also called decision-tree bots, work on pre-defined rules. These chatbots provide responses or solutions based on a series of pre-defined rules.
Example: … Read more
Apart from being a virtual assistant, a meticulously built chatbot can be a Virtual Salesman too.
Text bots are an integral part of the marketing tool nowadays, and studies reveal that text bots can increase sales by 67%.
These bots can take your business to the next level by pushing the customers seamlessly through your sales funnel, increasing the conversion rate. … Read more
A chatbot is one of the most powerful and Intelligent tools currently available, which can make or break your revenue.
Building a chatbot is not an uphill battle. But before building it, you should have a clear and concise understanding of the purpose of building your chatbot. In other words, you should be able to identify the problems you need … Read more
Before coming to a conclusion on which one is better, an API or Webhooks, let’s discuss the pros and cons of APIs and Webhooks in detail.
What is an API?
An Application Programming Interface (API) is a software intermediary that helps to communicate between computers or applications.
APIs accept information/instruction, communicate the same to a computer or application, retrieve data, interpret it … Read more
The latest version of Enrol (ver.1.0.4) has been released with lots of added features and improvements.
An upgraded version of Enrol is now available with an easily noticeable quick launch popup which can grab the attention of anyone who visits your webpage.
You may also enable URL-based messages that are relevant to each button or a page.
The following features have been … Read more
We upgraded the chat platform recently, with lots of performance and design improvements.
The chatbot widget is redesigned with the latest theme and there is a noticeable improvement in speed and agility. Also, the latest upgrade has helped to enhance the functionalities and provide an entirely new experience for the users.
A new calendar component is also added to the Enrol … Read more
There is an upswing in the use of chatbots by businesses. And if you run a real estate business, you should set up a chatbot on your website too.
Here’s why.
According to a Business Wire report, the global AI-enabled chatbots market will reach USD 4.6B by 2026. The report also … Read more
I’m sure you know the importance of customer service and customer relations. We all know that adequately handling customers will lead to a surge in sales.
If your marketing and sales strategies’ goal is to sell more, you should teach … Read more
Open-source technology is extremely valuable because of the fact that you can build custom solutions on top of them. Also the communities that form around many open source projects are a great source of support.
Chatbots are not an exception – there are many open-source chatbot frameworks and platforms that allow to develop custom … Read more
Customer service is at the front line of your business. The first thing people notice about you and your business is how you treat and communicate with them. That makes the first impression, and the most lasting one.
With every year, consumers expect more and more from customer service:
“Globally, 54% of all … Read more
