How to make a chatbot that learns from responses: best practices

A chatbot is a program or software application that automates conversations and interacts with customers online rather than providing direct human assistance.

There are two types of chatbots: rule-based bots and AI/ML (artificial intelligence/machine learning) based chatbots.

Rule-based chatbots

Rule-based chatbots, also called decision-tree bots, work on pre-defined rules. These chatbots provide responses or solutions based on a series of pre-defined rules.

Example: … Read more 


Webhooks vs API – Pros and Cons in Chatbot Setup

Before coming to a conclusion on which one is better, an API or Webhooks, let’s discuss the pros and cons of APIs and Webhooks in detail.

What is an API?

An Application Programming Interface (API) is a software intermediary that helps to communicate between computers or applications. 

APIs accept information/instruction, communicate the same to a computer or application, retrieve data, interpret it … Read more